Welcome to Hava Abaya

Hava Abaya is a Kuwaiti online store specializing in women’s abayas with elegant designs and high-quality fabrics. We aim to provide a safe, smooth, and enjoyable shopping experience that reflects the refined taste of women in Kuwait and the Gulf region.

1. Terms & Conditions

1. Acceptance of Terms

By using the Hava Abaya website or placing an order, you agree to these Terms & Conditions in full. If you do not agree, please refrain from using the website.

2. Products

• All abayas displayed on the website are authentic and described as accurately as possible.

• Colors may slightly vary due to lighting or screen settings.

3. Prices & Payment

• All prices are listed in Kuwaiti Dinar (KWD).

• Prices do not include shipping fees unless stated otherwise.

• Payments can be made using the available methods shown at checkout.

4. Orders

• Hava Abaya reserves the right to cancel or refuse any order in case of pricing errors or product unavailability.

• Once an order is confirmed, it cannot be modified except by contacting customer service within a limited time.

5. Shipping & Delivery

• Orders are delivered within Kuwait within the timeframe stated on the shipping page.

• Hava Abaya is not responsible for delays caused by third-party shipping companies beyond our control.

6. Intellectual Property

All content on the website (images, designs, texts) is the property of Hava Abaya and may not be used without prior permission.

2. Privacy Policy

At Hava Abaya, we respect and protect our customers’ privacy.

1. Information We Collect

• Name, phone number, delivery address, and email address.

• Payment information (credit/debit card details are not stored).

2. Use of Information

• To process and deliver orders.

• To communicate with customers regarding orders or promotions (with consent).

• To improve user experience on the website.

3. Data Protection

We implement appropriate security measures to protect your personal information and do not share it with third parties except when necessary (such as shipping companies).

4. Cookies

The website may use cookies to enhance performance and browsing experience.

3. Return & Exchange Policy

1. Exchange Policy

• Exchanges are accepted within 3 days from the date of delivery.

• Items must be unused, in their original condition, and with all tags attached.

• Shipping fees for exchanges are the customer’s responsibility.

2. Return Policy

• Cash refunds are not available; exchange only.

• Customized or made-to-order items are not eligible for exchange or return.

3. Defective Items

If a manufacturing defect is found, please contact customer service within 24 hours of receiving the item and provide clear photos. Each case will be handled accordingly.